Terms & Conditions

Last updated: 16 April 2026

Who We Are

Luxen Air is a trading name of Ever Increasing Circles Ltd, a company registered in England and Wales (company number 10281510). Our registered office is C/O Sagay Accounting Office B:12 Clockwise Offices, Bromley Old Town Hall, 30 Tweedy Road, Bromley, United Kingdom, BR1 3FE.

When we refer to "we", "us", or "our" in this policy, we mean Ever Increasing Circles Ltd. When we refer to "you" or "your", we mean you as the user of our website or customer of our products.

Email: office@luxenair.com

Phone: 0333 050 3990

VAT Number: GB284941468

What Data We Collect

We collect the following types of personal data when you interact with our website and services:

Identity data: your name, email address, delivery address, and phone number when you place an order, join our waitlist, or contact us.

Transaction data: details of products you have purchased, order history, payment method (we do not store full card details — these are processed securely by our payment providers).

Technical data: your IP address, browser type and version, device information, time zone setting, operating system, and platform.

Usage data: information about how you use our website, including pages visited, time spent on pages, click-through data, and search queries.

Marketing data: your preferences for receiving marketing from us and your communication preferences.

How We Use Your Data

We use your personal data for the following purposes:

To fulfil your orders: processing payments, arranging delivery through our fulfilment partner, and sending order confirmation and shipping updates.

To communicate with you: responding to your enquiries via email, live chat (Tidio), or phone.

To send marketing communications: where you have opted in, we will send you emails about new products, drops, and promotions via Klaviyo. You can unsubscribe at any time by clicking the unsubscribe link in any email.

To improve our website and advertising: we use analytics and advertising tools to understand how our site is used and to deliver relevant advertisements.

To detect and prevent fraud: protecting you and our business from fraudulent transactions.

Third-Party Services

We share your data with the following categories of third-party service providers, each of whom processes your data in accordance with their own privacy policies:

Shopify: our ecommerce platform, which processes and stores your order and payment data. Shopify's privacy policy is available at shopify.com/legal/privacy.

Klaviyo: our email marketing platform. If you sign up to our waitlist or opt in to marketing emails, your email address and name are shared with Klaviyo.

Meta (Facebook/Instagram): we use the Meta Pixel on our website to measure the effectiveness of our advertising and to deliver relevant ads. This involves sharing certain technical and usage data with Meta.

Google: we use Google Ads and Google Analytics to measure advertising performance and understand website usage.

Triple Whale: we use Triple Whale for marketing attribution and analytics.

Tidio: our live chat and customer support platform. Conversations you have via live chat are processed by Tidio.

Klarna: if you choose to pay using Klarna, your payment information is shared directly with Klarna in accordance with their privacy policy.

Garmflow: our third-party logistics partner who fulfils and ships your orders. We share your name and delivery address with Garmflow for this purpose.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the right to:

Access the personal data we hold about you. Request correction of inaccurate or incomplete data. Request deletion of your personal data (subject to certain legal exceptions). Object to or restrict the processing of your data. Request portability of your data to another provider. Withdraw consent to marketing at any time.

To exercise any of these rights, please email us at office@luxenair.com. We will respond within 30 days.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is retained for six years in line with HMRC requirements. Marketing data is retained until you unsubscribe or request deletion.

Security

We take appropriate technical and organisational measures to protect your personal data. All payment transactions are encrypted using SSL technology. We do not store your full payment card details.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this privacy policy or wish to make a complaint, please contact us at office@luxenair.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Last updated: 16 April 2026

About Us

Luxen Air is a trading name of Ever Increasing Circles Ltd, a company registered in England and Wales (company number 10281510). Our registered office is C/O Sagay Accounting Office B:12 Clockwise Offices, Bromley Old Town Hall, 30 Tweedy Road, Bromley, United Kingdom, BR1 3FE. VAT Number: GB284941468.

These Terms

These terms and conditions ("Terms") apply to all orders placed through our website at luxenair.com. By placing an order, you agree to be bound by these Terms. Please read them carefully before purchasing.

Orders and Pricing

All prices displayed on our website are in pounds sterling (GBP) and include VAT at the applicable rate. We reserve the right to change our prices at any time, but changes will not affect orders that have already been confirmed.

When you place an order, you will receive an order confirmation email. This email confirms that we have received your order but does not constitute acceptance. Your order is accepted when we dispatch the products to you or confirm dispatch via email.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. If we cancel your order, you will be refunded in full.

Drop Model and Delivery Estimates

Luxen Air operates a limited-edition drop model. Products are released in limited quantities at scheduled intervals. Stock availability is not guaranteed and products may sell out quickly.

Estimated delivery dates shown on our website and in order confirmations are indicative only and are not guaranteed. Delivery timelines may be affected by shipping, customs, or logistics factors outside our control. We will keep you informed of any material delays.

Where a product is listed as a pre-order or shows a future ship date, you are purchasing on the understanding that the product will be dispatched on or around the date indicated. We will notify you if there is a significant change to the expected dispatch date and offer you the option to cancel for a full refund.

Payment

We accept payment via Shopify Payments (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, PayPal, and Klarna. All payments are processed securely. We do not store your full payment card details.

If you choose to pay via Klarna, your agreement is with Klarna and subject to Klarna's own terms and conditions. Klarna's terms are available at klarna.com.

Product Information

We make every effort to ensure that product descriptions, images, and specifications on our website are accurate. However, slight variations in colour may occur due to screen display differences. Product specifications are subject to change by the manufacturer without notice.

Warranty

All Luxen Air products are covered by a one-year manufacturer warranty from the date of delivery. This warranty covers defects in materials and workmanship under normal use. The warranty does not cover damage caused by misuse, accident, unauthorised modification, or normal wear and tear.

To make a warranty claim, please contact us at office@luxenair.com with your order number and a description of the issue. We may request photographs or the return of the product for inspection.

This warranty is in addition to your statutory rights under the Consumer Rights Act 2015, which are not affected.

Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Subject to the above, our total liability to you for any claim arising out of or in connection with your order shall not exceed the total amount paid by you for that order.

We are not liable for any indirect, incidental, special, or consequential losses or damages.

Intellectual Property

All content on our website, including text, images, logos, graphics, and software, is the property of Ever Increasing Circles Ltd or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new revision date. Continued use of our website after any changes constitutes acceptance of the updated Terms.

Last updated: 16 April 2026

Shipping

UK Delivery

We currently ship to addresses within the United Kingdom only. International shipping is not available at this time.

Express delivery via DPD: next working day for 99% of the UK. Deliveries to the Scottish Highlands may take up to 2 working days. Delivery is fulfilled by our logistics partner via DPD Classic.

Please note that delivery timeframes are estimates and are not guaranteed. Delays may occasionally occur due to factors outside our control. We will contact you if there is a significant delay to your order.

Drop Model Shipping

Luxen Air products are released in limited drops. Each product listing on our website will clearly display one of the following statuses: "Ships [date]", "Sold Out", or "Coming Soon". The displayed ship date indicates when your order will be dispatched, not when it will arrive. Please allow additional time for delivery after dispatch.

If you place an order during a drop with a future ship date, your payment will be taken at the time of purchase and your order will be dispatched on or around the date shown. If there is a material change to the expected ship date, we will notify you and offer the option to cancel for a full refund.

Bundles and Split Delivery

If you order a bundle containing products with different availability dates, your order may be shipped in separate deliveries at no additional cost to you. Each item will be dispatched as it becomes available. You will receive a shipping confirmation email for each dispatch.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. You can use this to track the progress of your delivery.

Returns

30-Day Money-Back Guarantee

We want you to be completely satisfied with your Luxen Air purchase. If for any reason you are not, we offer a 30-day money-back guarantee from the date you receive your order.

Conditions for Returns

To be eligible for a return, your product must be in the same condition you received it: unused, undamaged, with all original accessories, packaging, and documentation included. You will need to provide proof of purchase (order confirmation email or order number).

To start a return, please contact our customer care team at office@luxenair.com within 30 days of receiving your order. Please do not send items back to us without first contacting us, as returns sent without prior authorisation may not be accepted.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 working days. Please note that your bank or payment provider may take additional time to credit the refund to your account.

Return Shipping

Return shipping costs are the responsibility of the customer unless the product is faulty or we have made an error with your order. We recommend using a tracked delivery service for returns, as we cannot be held responsible for items lost in transit.

Faulty or Damaged Products

Please inspect your order upon receipt. If your product arrives faulty, damaged, or incorrect, please contact us at office@luxenair.com within 7 days of delivery with photographs of the issue. We will arrange a replacement, exchange, or full refund including return shipping costs at our expense.

Exchanges

We offer exchanges subject to stock availability. If you would like to exchange a product (for example, to swap a black unit for a white unit), please contact us at office@luxenair.com within 30 days of receipt. The same return conditions apply.

Your Statutory Rights

This returns policy does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which provide you with a 14-day cooling-off period for online purchases.

Last updated: 16 April 2026

What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. They help us make the site work properly, understand how you use it, and deliver relevant advertising.

How We Use Cookies

We use the following types of cookies on luxenair.com:

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They include cookies set by Shopify that handle your shopping cart, checkout session, and login. Without these cookies, the website will not work properly.

Analytics Cookies

These cookies help us understand how visitors use our website by collecting information about pages visited, time spent on the site, and any errors encountered. We use Google Analytics for this purpose. The data collected is aggregated and anonymous.

Marketing and Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of our advertising campaigns. We use cookies from the following advertising partners:

Meta Pixel: tracks actions taken on our website after viewing or clicking a Facebook or Instagram advertisement. This helps us measure ad performance and deliver targeted ads.

Google Ads: tracks conversions from Google search and display advertising and enables remarketing.

TikTok Pixel: tracks actions taken on our website from TikTok advertising campaigns.

Triple Whale: provides marketing attribution data to help us understand which channels drive sales.

Klaviyo: tracks email campaign interactions and website behaviour to personalise email communications.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these cookies. They include cookies set by Tidio (live chat), Klarna (payment), and any embedded content from social media platforms.

Managing Cookies

When you first visit our website, you will be presented with a cookie consent banner allowing you to accept or reject non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in our website footer.

You can also manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have already been set. Please note that blocking some cookies may affect the functionality of our website.

Changes to This Policy

We may update this cookie policy from time to time to reflect changes in the cookies we use or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about our use of cookies, please contact us at office@luxenair.com.